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2Pedalz2Pedalz

Now part of CycleFit London!

2Pedalz2Pedalz

Now part of CycleFit London!

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TERMS AND CONDITIONS

 

Introduction

Probably you won’t read these and hopefully we won’t need them in any detail, but we need to have them.

In reality we will bend over backwards to help where we can, we absolutely pride ourselves in trying to get everything just so.

Also this covers the some of the processes and the legal bits and so to the legalize please…

This contract sets out:

your legal rights and responsibilities;

our legal rights and responsibilities; and

certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means 2Pedalz; and
  • ‘You’ or ‘your’ means the person using our site to buy goods from us.

2Pedalz is a trading name of CycleFit Ltd – The Fire Station, 14 West Central Bloomsbury, London, WC1A 1JH, VAT: Registered in England Company number: 4704501

When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.

Ordering Goods

By placing an order via our website (www.2Pedalz.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process (by clicking “Pay Securely”), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may unfortunately reject your order for the following reasons:

  • the goods are out of stock or unavailable;
  • we cannot authorise your payment
  • we are not allowed to sell the goods to you;
  • you are not allowed to buy the goods from us; or
  • there has been a mistake on the pricing or description of the goods.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

In order to contract with 2Pedalz you must be over 18 years of age. 2Pedalz retains the right to refuse any request made by you.

Delivery

We normally deliver directly ourselves from one of our own vans, this means we can guarantee your bike is exactly as it left the workshop, also if you really don’t like the bike this is the time to return it.

We will get in touch with regards to delivery and can be quite flexible, home or work, we may ask to have sight of the card you paid on when delivering.

We sometimes use trusted third party logistics providers to deliver our goods. If that is the case we will have agreed it with you.

Dispatch times may vary according to availability, build times, customisation times etc. and any guarantees or representations made as to delivery times are subject to any delays resulting from inbound postal delays or other occurrences beyond our control for which we will not be responsible.

If there is a delay in delivering the goods we will inform you of this and the goods will be despatched as soon as possible.

Delivery of the goods will occur when we deliver them to the address you provided to. You are responsible for the goods when delivery has taken place.

Deliveries cannot be made to PO Box addresses. Any orders made, where you are not present at delivery, are entirely at your own risk once delivery has been made.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and cancel your order. We will then update our website with the correct price as soon as possible so the order can be replaced if needed. If you cancel the order and you have already paid for the goods, you will receive a full refund.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Deposit Payment & Balancing Payments

Because we build each bike to order (except ex demo and ex showroom bikes) then we ask for a 50% deposit on order with 50% bike balance plus any ancillaries once the bike is ready to be delivered. We will contact you for the balance payment at the time.

Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal, or BACs Card charges will appear on your statement as “CycleFit Ltd”.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

You may also be able to make payment through our finance partner V12 Retail Finance. In order to be considered for finance you must be at least 18 years of age, resident in the United Kingdom, have a Credit/Debit card and a bank or building society account. You must also be employed or self-employed in full or part time work (16 hours per week) or retired and in receipt of a pensions or in receipt of a disability benefit. Your application for finance will be determined by our finance partner who will notify us and you if your application is successful. If successful, you will be provided with a credit agreement to sign.  All finance orders are subject to a minimum deposit of 20%.

The cost of international products and services may fluctuate.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your 2Pedalz order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.

We may charge the payment card again if the previous attempt failed.

We don’t currently store card details so you will need to enter them again for the balance payment. They do not have to be the same card, but any refunds will need to be issued against the original card.

Personal Information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Use of our Website

Your use of our website is governed by our Website Use terms and conditions.

Returns and Cancellation Rights

Remember we want you to be happy and will bend over backwards to help.

So when we deliver the bike and if in the highly unlikely scenario you do not like it and do not want it, then we will take the bike away and provide a refund for the bike but not the delivery costs.

If you have mad a custom bike which is heavily personalised to you, and so would be difficult for us to sell on then we reserve the right to refund the balance payment immediately and the deposit once the bike has been sold.

If you decide to swap to a different bike then we will transfer the value of the original bike towards this, and balance will be refunded as per the previous clause.

You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please Contact Us prior to the expiry of the cancellation rights period.

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund;
  • up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us, if you want:

  • us to repair the goods;
  • us to replace the goods;
  • a price reduction; or
  • to reject the goods and get a refund.

Product Suitability

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
  • are fit for purpose;
  • match the description, sample or model; and
  • are installed properly (only if we agree to install any goods).

We must provide you with goods that comply with your legal rights.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. We cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Dispute Resolution

Not top of our list either, we try really hard to please.

If you are unhappy with anything we have provided

  • the goods;
  • our service to you; or
  • any other matter;

then just please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know. In such circumstances The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract

The laws of England and Wales will apply to this contract. 

About us

2Pedalz - a new kind of bike store.

As of April 24, we are excited to announce we are now part of CycleFit based in London.
 
Founded in 2014 we are the UK's first bike store but "online." Not a catalogue site, but a store - online, with real people, real advice and really amazing delivery!

You can talk to us most days either via Facebook, Instagram or email until 11pm. Alternatively you can just phone or pop into our store during the day.

 
We are happy to discuss your needs and find the right bike for you - just like a traditional bike store (because we are one). We can help you choose the right options, sizing and on many bikes colour and design, want wider bars or upgraded carbon wheels or even no wheels, just get in touch.
 
See what our customers say on Facebook.
 
Finally when we have spent all the time and trouble to make your bike we look after it and put your bike into one of our vans and we hand deliver it "ready to ride," exactly as it left the workshop!
 
We ship bikes not boxes.
 
Get in Touch

If you'd like some advice, or have a burning question, get in touch with us using the form below and we'll get back to you as soon as we can. We are here to chat online until 11pm most days.

If you prefer the old fashioned approach, give us a call on 020 7430 0083 (ex 205)

We are in the shop Monday through Friday - 10:00am to 5:00pm.

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    Copyright 2025 © 2Pedalz (CycleFit) | Terms and Conditions | VAT: GB 830 2674 46 - Cyclefit Ltd is registered in England 4704501
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    Privacy Overview

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    Cookie Policy

    2Pedalz Cookie Policy – you probably stopped reading these after the 3rd website you ever visited, but should you feel the need to read our words, rather than look at our bikes, then this is for you.

    What are cookies and how do they work?

    A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

    Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.

    Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.
    Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.

    The 2Pedalz website uses session cookies for two purposes:

    1. Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the 2Pedalz website.
    2. Two cookies are set by the computer systems that run the 2Pedalz website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies.

    2Pedalz use persistent cookies for the following purposes:

    1. Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)
    2. 2Pedalz use our own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the 2Pedalz website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the 2Pedalz website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
    3. 2Pedalz also uses a cookie to remember a user's website preferences. The first time a customer visits the 2Pedalz website you may asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
    4. A number of persistent cookies are also set by the computers that run the 2Pedalz website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
    5. 2Pedalz uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.

    Further information

    If you have any further questions about how we use cookies then please get in touch.

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